Student Accounts - Missouri Baptist University

Student Accounts

The Office of Student Financial Services uses its knowledge and experience to advise its constituents of all the resources available for them to pursue; including scholarships, grants, student loans, parent loans, employment programs and tuition payment plans.

We are pleased to serve the financial needs of the student body from recruitment to graduation.


The Office of Student Financial Services encourages all students to view their student account details, included making payments, via MyMBUAccess.


Payment of Accounts

All accounts are due and payable prior to the first day of classes each semester. The University offers a variety of financial aid to assist students in paying accounts, which are described in the catalog section on financial aid, scholarships, military and veterans’ benefits. All institutional and external aid applications must be completed and submitted to the Student Financial Services Office at least ten working days prior to the first day of classes. The student is responsible for the accuracy and timeliness of all applications. Should arrangements for payment appear necessary, such arrangements should then be made with the Student Financial Services Office in order to finalize official registration. Payment of account balance not covered by scholarships, aid, or an approved payment plan must be completed by the first day of class to avoid a late payment fee of $160.00 being assessed on your student account.

Payments can be made through the student portal, over the phone, by mail, or in-person. Students choosing to pay their student account via credit or debit card will incur a 2.85% non-refundable service fee appearing as a separate transaction at time of payment. There is no service fee charge assessed to those that pay their student account balance via e-check/ACH, personal check in-person, money order, or cash. (Please do not mail cash).

Accounts not covered in full by aid and/or approved payment plan by the first day of each term will incur a $160.00 late fee.

Payment Plan Details
Students not able to pay in full by the first day of the term are encouraged to set up an interest-free payment plan through Nelnet by logging into My MBU Access and clicking on My Payments/Refunds. The cost for enrolling in a plan is $30 for each term.

How to Enroll in the Nelnet Payment Plan

  • Log Into MyMBU
  • Click on My MBU Access
  • Click on My Payments/Refunds

Click Here for Step-By-Step Instructions

Managing Your Student Account

Missouri Baptist University has teamed up with NELNET Campus Commerce to enable students to budget expenses and set up an automatic semester payment plan.

Nelnet Payment Plans are available to cover Fall, Spring, and Summer student account balances.


  • Log in to MyMBU Access at
  • Click on My Payments/Refunds
  • Click on “Set up a Payment Plan”
  • Choose your preferred installment plan
  • Submit $30 enrollment fee
  • Enroll in a plan with E-check/ACH or a Credit/Debit Card (all card payments are charged a 2.85% non-refundable service fee per transaction)

Cost to Participate

  • One Time $30 non-refundable enrollment fee each term
  • $30 non-refundable returned payment fee if payment is returned

Target Dates to Enroll By:

Fall 2023:

Withdrawal Policy

It is understood that each student enters for at least one term, and the University assumes the expense of making provisions accordingly. Therefore, a student’s withdrawal does not materially reduce the costs to the University. Tuition refunds are pro-rated from the date withdrawal is approved by the Records Office as follows in the case of a course load status change, such as: overload to full-time, full-time to part-time, a reduction of course load within the part-time status, or complete withdrawal/dismissal from the University.

Past Due Accounts

Students are expected to pay their balance by the due date. Failure or refusal to pay does not release students from their financial responsibility for assessed tuition and fees. Upon delinquency, Missouri Baptist University will place a Business Office hold on the student account, which will prevent the issuance of a transcript and/or diploma, and registration. Students are sent e-mail notifications via their MBU e-mail account notifying them of their balance.

Payment plans are available to assist students in rehabilitating their account with the University. Please contact the Student Accounts Office at for more information.

Third-Party Collections
Students who are no longer enrolled and whose student account is delinquent will be referred to a third-party collection agency and will no longer receive billing statements from the University. Once the student’s balance is placed in collections, the University is no longer able to offer a payment arrangement for the past due balance.

Account holders who wish to pay their debt should contact the third-party collection agency directly in order to make payment arrangements. Transcript releases and registration will remain on hold until the account balance with the collection agency has been paid in full.

Missouri Baptist University currently contracts with three collection agencies:

National Credit Management

PO Box 32900
St. Louis, MO 63132

General Revenue Corporation

PO Box 495999
Cincinnati, OH 45249



201 N Brookwood Ave
Hamilton, OH 45013


QI am on a payment plan. Can my transcript be released?
A: No. MBU Policy requires balances to be paid in full before a transcript will be issued.

QI was told my balance was “written-off”. Do I still have to pay it?
A: Yes. A write-off of an account in no way forgives the debt to the university on behalf of the student. Rather, a write-off is an administrative action taken to adhere to accounting policy. Missouri Baptist University maintains records of accounts written-off and will reinstate collection activity if the former student would like to re-enroll, requests transcripts, or any other university services. Bad debt balances cannot be paid online and must be paid either in person or by mailing in written payment.


Credit Balance Refund Options

Students that have a credit balance on their account will receive refunds via direct deposit, paper check or loaded onto your own reloadable debit card (not provided by MBU). Missouri Baptist University has partnered with Nelnet Business Solutions to offer this service.

If you choose to receive your credit balance refund via direct deposit or reloadable debit card, you will receive your refund much quicker than if you are sent a paper check and have to wait for the mail (7-10 business days). Students are mailed a check by default when they do not actively choose the faster methods of direct deposit or having a refund loaded on a reloadable debit card. Refunds resulting from a parent PLUS loan are mailed to the parent listed on the PLUS application. There is no alternate delivery option for PLUS refunds.


What is a refund?
You may check your balance by logging into your MyMBU portal. As financial aid is credited to your account, it is applied to all charges first. If the amount of aid you receive is greater than your charges, then you will be refunded the amount of credit. (Institutional scholarships are not eligible to be refunded, they instead would be reduced). If a refund is the result of an overpayment by a check payment, there is a 10 day wait before a refund of the overpayment may be issued.

What is the difference between refund and disbursement?
Students asking when aid will disburse often do not realize the distinction between disbursement and refunding student credit balances. When aid is paid out from outside sources and directed to MBU to be applied to student accounts that is termed disbursement. MBU has 14 days from the date of disbursement to process a refund of credit resulting from Title IV aid. Refunds will be processed according to your preferred refund method.

What is Nelnet Refunds?
It’s a system that allows you to receive electronic refunds of student account credit balances. These refunds go directly into your bank savings or checking account or the newest option which is onto your reloadable debit card that you provide.

What are my options for receiving my credit balance refund?
Refunds are sent via direct deposit, reloadable debit card or paper check.

How long will it take to get my refund?
Students signed up for direct deposit or reloadable debit card will receive their refund usually within 2 – 3 business days after the refund has been processed. Paper checks are usually received within 7 – 10 business days.

How do I choose my preferred refund method?

  1. Log in to your student account at
  2. Click on MyMBU Access
  3. Click on My Refund. Clicking the My Refund link will authenticate you in Nelnet Enterprise the first time you log in.
  4. Please verify your profile information passed in to the system accurately and fill in any required missing fields and click Submit.
  5. Click on Manage Refunds. Select how you want to receive your refund and fill in the necessary information. Your refund will then be sent using the option that you selected.

Step-by-Step Guide-Choosing a Refund Method

What address will you use for mailing my refund?

Please keep your local address current as this is the address used for mailing student refund. Refunds will be mailed to local address on file with MBU at the time they are processed. If your credit balance is the result of a parent PLUS loan, the address on the PLUS application will be used to mail your refund.

To verify we have correct local address on file log into MyMBU

To review and update your addresses please click on the Edit Profile button in the upper left corner below your name.

You have the ability to update your billing, home and/or your local addresses.

Step-by-Step Guide-Updating Local Address in Portal

The local address is the address you live at while in school – (dorm, apartment, etc.) and is where your refund will be sent. During summer break, this should be changed to your Home address or wherever you will be receiving mail for the summer.

The billing address is the address where your billing statement will be sent.

The home address should be your permanent address.

All addresses need to be kept up to date and accurate to ensure you receive all MBU communications which can include statements, financial aid offers, refund checks, etc.

What are the Refund statuses?

Within Nelnet Refunds, a status column is displayed, which lists the status of the student’s refund. The statuses differ per method of disbursement (direct deposit/reloadable debit card or paper check).

The direct deposit/reloadable debit card statuses are:

  1. Pending: the disbursement record has been created but not sent for processing
  2. Sent to Processor: the direct deposit/reloadable debit card record has been sent to the bank for processing
  3. Success: the direct deposit/reloadable debit card transaction has been sent for deposit
  4. Failed: the direct deposit/reloadable debit card transaction failed due to a problem with the account provided

The paper check statuses are:

  1. Pending: the disbursement record has been created but not sent for processing
  2. Sent to Processor: the check record has been sent to the bank for processing
  3. Printed: the check has been printed by the bank
  4. Cashed: the check has been cashed

What happens if I change banks or want to change which I account is used to deposit my refund?
You can update your direct deposit or reloadable debit card information any time in MyMBU Access by clicking on My Refund  and then Manage My Refunds Account and then Edit Profile.

What if I do not cash my refund check within 90 Days and the check expires?
When a check expires after 90 days, Nelnet will void the check and return the refund to MBU. MBU will attempt to reach you to verify your account information to reissue the refund. If unable to reach you, any Title IV credit balances (credit balances from Direct Student Loans, PLUS loans etc.) will be returned to the Title IV program to comply with federal regulations.

Last year I received a refund and this year I owe money. What happened?
There are several things that can change a student’s financial package from year to year. Each year tuition rates increase and scholarships remain consistent. Students may opt to live in a more expensive dorm than a previous year. Sometimes students do not file their FAFSA by priority deadline of February 1 of the year proceeding and miss out on renewing eligibility for state aid.

1042-S Information

A 1042-S is a year-end federal tax document given to a non-resident alien who:

  1. Received wages exempted from federal and state tax withholding by a tax treaty; and/or
  2. Received a non-qualified taxable scholarship (Any amounts received for incidental expenses or by a non-degree candidate are taxable scholarships. Incidental expenses include room and board, travel, and expenses for equipment and other items that are not required for either enrollment or for attendance, or in a course of instruction).

The 1042-S has an income code, which describes the type of income being reported. In certain cases, you may receive a W-2 in addition to a 1042-S. The form is typically mailed at the same time as the W-2. The 1042S will be postmarked no later than March 15.

Form 1042-S Explained (Foreign Person’s U.S. Source Income Subject to Withholding)

Form 1042-S Explained (Foreign Person’s U.S. Source Income Subject to Withholding)

Box 1:  Income Code – This two-digit income code identifies the appropriate income source:

16 – Scholarship or Fellowship Grants
17 – Compensation for Independent Personal Services
20 – Pay for Individuals whose immigration purpose is Studying and Training
54 – Other Income

Box 2:  Gross Income – Entire Amount of the Payment

Box 3:  Chapter 3– If checked, amounts were reported under chapter 3 of the IRS Code.

Box 3a: Exemption Code – Reason for the Exemption Code.

02 – Exempt under IRS Code.
04 – Exempt under Tax Treaty.

Box 3b: Tax Rate – Withholding rate based on type of Income.

Box 4:  Chapter 4 – If checked, amounts were reported under chapter 4 of the IRS Code.

Box 4a:  Exemption Code – Reason for the Exemption Code

14 – Effectively connected income.
15 – Payee not subject to chapter 4 withholding.

Box 5:  Withholding Allowance – Personal exemption amount, if applicable.

Box 6:  Net Income – Generally left blank, unless Box 5 is used.

Box 7: US Federal tax withheld – The total dollar amount of federal income tax withheld from amounts credited to you that were considered income.

Box 9:  Total withholding credit – Not applicable to MBU.

Box 10 Total Witholding Credit– The total dollar amount of federal income tax withheld and paid to the IRS on your behalf.

Box 13b Country code – The country of which the recipient claims residency under that country’s tax laws.

Box 13e Recipient’s U.S. TIN, if any – U.S. taxpayer identification number.

Payment Plan FAQs

I do not see all of my aid included in my amount due.

If you have aid that requires documentation to be completed/submitted in order for us to be able to receive funds, or if funds have not been received from an outside private source, it will not be included in your Nelnet payment plan balance until all documents are completed/submitted and/or funds from outside sources received.

When are funds withheld from my account?

The payment date we display to you is the date we will request your bank to withdraw the funds from your account. We must submit the payment information to the Federal Reserve one-business day before the payment date in order to ensure the payment is withdrawn on the date disclosed. Depending on your bank’s policies, the payment may show as a pending payment on your account before the payment date. This may impact your available balance and limit funds you are able to withdraw. Please refer to your bank’s specific policies on what events impact your balance.

Can I change the due date of my payment?

Begin by clicking View Details on the Nelnet home page. Next, select Change Payment Date by the due date to be adjusted. MBU only allows 2 payment date deferrals. A date change request must be submitted at least 2 business days before your originally scheduled payment. Requests made within 2 business days cannot be processed and a payment cannot be cancelled once it has been initiated by Nelnet.

If I have additional charges added to my account will I have to pay another $30 enrollment fee?

No. If additional charges are added to your account after your initial enrollment in a plan your future monthly installments will increase to the amount needed cover your balance by the end of the term.