Missouri Baptist University wants you to have the best educational experience possible in your time as a student. If you experience a problem, or have a concern or complaint, you may inform any staff member and expect prompt assistance. Missouri Baptist University desires to resolve student grievances, complaints and concerns in an efficient, fair and amicable manner. Complaints regarding any aspect of MBU operations will receive prompt attention when filed directly with university’s authorities.
In most instances situations can be resolved by reviewing the processes for certain actions:
For reporting any issues of concern about a specific student, see: https://www.mobap.edu/student-life/file-a-report
For the university’s traffic and parking appeal process, see: https://www.mobap.edu/student-life/safety/parking
For the university’s sexual harassment and assault process, see: https://www.mobap.edu/student-life/safety/clery-reports-and-title-ix-policy
For the university’s non-discrimination process, see: https://www.mobap.edu/student-life/safety/clery-reports-and-title-ix-policy
Also, see the Nondiscrimination Policy and Complaint Procedure
Online students can also access these resource pages:
Online Student Consumer Information
Online Student Complaints and Grievances
Filing a Complaint with the Higher Learning Commission
The U.S. Department of Education’s Office for Civil Rights (OCR) has posted a technical assistance video, How to File a Complaint, to help parents, families, students, and stakeholders better understand how they can file a complaint with OCR.
If an issue cannot be resolved internally, you may file a complaint with the Missouri Department of Higher Education. The MDHE process can be found here: https://www.dhe.mo.gov/contactus.php.
If you live outside of Missouri, you can file a complaint in the state where you reside by using this state contact information.
Full-time employee responsible for providing consumer information:
Zach Greenlee (314) 392-2366 zach.greenlee@mobap.edu
