Tuition & Financial Aid

Title
Provost’s Office Student Worker

Job Code: AA-205

Department
Provost’s Office

Basic Function
Employees in the Academic Dean’s Office will perform a variety of secretarial tasks including general typing, coping, filing, etc. Specific duties include, but are not limited to, the following: 1.Help prepare mass mailings. 2. Tabulating and typing written responses for student evaluations of instruction, copying, compiled results for instructors and division chairs, and filing originals. 3. Assist in maintenance of faculty personnel folders (i.e.- pursuing mandatory materials, filing updated materials, shredding inactive folders, etc.) 4. Sort faculty/office mail as needed. 5. Assist in processing materials from applicants for faculty positions as needed. 6. Assist with updating faculty information on computer as needed. 7. General copying and paperwork processing. 8. Check in and file course syllabi on computer. This person will report directly to the Administrative Assistant to the Provost and will work closely and take direction from the Provost Office Assistant.

Responsibilities & Authority
Responsibilities and Authority: 1.) Receiving all mail from outside mail carrier and doing initial sort. 2.) Receiving and maintaining a log of all external packages received from outside package delivery carriers. Includes coordinating with reception area personnel for package sign-out by recipients. 3.) Sorting outside mail into specific employee/departmental mailboxes in the Administration Building, Field Academic Hall mailroom and the CFA Fine Arts office. 4.) Sorting internal office mail by building and delivering with outside mail to respective areas. Special note: On holidays when no outside mail is expected or on particularly slow mail/package delivery days, the Mail Delivery Person may be asked to perform a limited number of duties as listed in the job description for typical part-time employees in the Academic Dean’s office (see below).

Relationships
Reports directly to Robyn Wand, Assistant to the Provost. Student will work with faculty, staff, and students.

Performance Measurement Criteria
1.) Employees should present an appropriate and professional appearance (no shorts, worn jeans, T-shirts, etc.). Shoes are to be worn at all times. 2.) Employees are expected to work the hours scheduled unless advance notice is given. Exceptions will be made in the case of illness or other extenuating circumstances. 3.) Excessive absence or tardiness may result in termination. 4.) Employees are expected to act in a professional manner in the office. Socializing with friends while working is not considered acceptable behavior. 5.) Much of the information handled in the Academic Dean’s Office in sensitive and confidential in nature, and is not to be discussed outside the office. 6.) The photocopier in the Dean’s Office is not for student use. Students who wish to make copies should be directed to the library. 7.) Office telephones are not for employees’ or students’ personal use, except in case of a verifiable emergency. 8.) Employees are expected to maintain an accurate record of hours worked on their timesheets. 9.) Gum chewing and snacking are not permitted while working in the office.

Minimum Requirements
Excellent Communication Skills, telephone skills, and computer skills. Conscientious, detailed and a hard worker.

Academic Objectives
The student will have an opportunity to gain experience in planning, development, and organization, communications and sharpen their computer/clerical skills. Would be great to add to a resume.

Title
Learning Center Student Assistant

Job Code: AA-230

Department
Learning Center

Basic Function
Assist Learning Center staff and librarians as necessary with daily tasks and special projects. Assist all patrons, whether student, faculty, staff, or visitors.

Responsibilities & Authority
Check out, check in, and renew circulating Learning Center materials, including Reserves, on the automated system at the Service Desk. Answer phone and give basic information or direct the question to a library staff member or librarian. Shelve books in correct call number order, including Reference and other smaller collections. Gather unshelved books and periodicals and return them to the Service Desk for check in as “in-house” use. Work on shifting projects as assigned. Keep copiers filled with paper. Retrieve books and periodicals from the stacks. Photocopy articles from periodicals and scan articles as requested. Assist with organization of Learning Center programming events. Assist in opening and closing the Learning Center if working during the first or last shift.

Relationships
Directly responsible to the Director of Library Services.

Performance Measurement Criteria
Be in good communication with supervisor with feedback and schedule changes. Evaluated on ability to successfully complete tasks, ability to work well with others, and quality of work.

Minimum Requirements
•Student must be in good academic standing and have the ability to work flexible hours, including Saturdays. Microsoft office software skills are required, as well as Internet search abilities and strong communication skills.

Academic Objectives
Will gain understanding of the vital role of library services and research support in an academic environment. Will learn to provide general information regarding the research tools and resources available to students, staff, and faculty. Will gain customer service experience, phone etiquette, and communication skills. Will develop skills that foster success for future careers or continued upper level academic endeavors.

Title
Assistant Helpdesk Technician

Job Code: AA-235

Department
IT Office

Basic Function
The role of the HelpDesk Technician is to assist clients who are experiencing any procedural or operating difficulty with the use of IT-managed computers, classroom technology, applications, products or services.

Responsibilities & Authority
Effectively, professionally, and respectfully represents other Information Technology staff members, teams, and their services to the client community. Provides support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy. Additionally, it may involve troubleshooting printer issues and resolving difficulties with Smart Classroom Technology. Determines the most effective manner to resolve customer’s technical issue. Engages in research and in-depth troubleshooting to resolve technical issues. Consults with full-time staff when necessary. Records required customer and problem information in the service desk system. Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job. Resolves Level 1 work orders. Elevates complex and/or high priority problems to the appropriate full-time IT staff for resolution. Verifies that suggested solutions effectively resolve the users’ problems through verbal or email follow up. Works on HelpDesk related projects as assigned by supervisor.

Relationships
HelpDesk Technicians will observe the following relationships: Director of IT: HelpDesk technicians are directly accountable to the Director of IT. Other HelpDesk Technicians: HelpDesk technicians will cooperate and communicate with other technicians to provide the best experience for our clients. Other IT Staff: HelpDesk technicians will work under the direction of other IT staff for their area of responsibility and expertise. Clients: Clients include MBU faculty and staff, students, and consultants retained by IT and other departments.

Performance Measurement Criteria
Observation by other IT staff members, especially the Helpdesk Manager. Feedback from the user community.

Minimum Requirements
Experience in hardware, software, network troubleshooting, basic operating system functionality or equivalent training and/or education is extremely beneficial. Customer service experience is preferred. COMMUNICATION SKILLS: This position requires handling confidential information in an appropriate manner. Customer interactions must be handled with diplomacy and tact. Individual must be able to gauge the customer’s technical ability and communicate with them in appropriate technical or non-technical language in a non-condescending manner. PHYSICAL DEMANDS/WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Needs ability to use a keyboard to enter and retrieve data. Must have good eyesight to view computer monitor and phone. Lifting and/or carrying of 15-30 lbs. or more and the pushing and pulling of carts when necessary. Integrity, patience, energetic, positive, professional, team player.

Academic Objectives
Reading and comprehension. Following verbal and written instructions. Research and application of findings. Learning is a basic requirement of this position.

Title
School of Education Office Student Assistant

Job Code: AA-241

Department
Education Department

Basic Function
The student worker will assist the School of Education with various tasks related to field experience placement, presentations/materials preparation, and clerical functions.

Responsibilities & Authority
Responsibilities include: 1. Managing incoming and outgoing mail. 2. Assisting in preparation and set up for various student orientations. 3. Creating presentations. 4. Proofreading and editing fliers, letters, and various informational materials. 5. Copy, collate, and organize handouts. 6. Running errands on campus for division faculty and staff

Relationships
The student assistant will report to the Administrative Coordinator for Teacher Education for regular assignments and timesheet approval. The student assistant may be assigned to help individual faculty with special projects.

Performance Measurement Criteria
Keep regular attendance in both work study and classes. Use courtesy and proper procedures when representing the University and the School of Education at campus events. Keep confidential any work-related information. Exhibit a will attitude to do tasks.

Minimum Requirements
Must be an education major. Must have availability to work some evenings. Must have a professional work ethic.

Academic Objectives
Students assigned to work in the School of Education Office will gain practical experience in the preparation of presentation and orientation materials, as well as perform skills that will assist them in their future career as a teacher.

Title
Field Education Student Assistant

Job Code: AA-250

Department
Social & Behavioral Sciences

Basic Function
The student will support the Director of Field Education in the Master of Social Work Program. This will involve contacting internship sites, updating databases, helping to schedule meetings and more.

Responsibilities and Authority
The student will help maintain accurate records of field internship sites by contacting them regularly to confirm information, helping to maintain accurate records of student placements, helping to schedule site visits, helping to find new potential internship sites, and more.

Relationships
Student will interact with the Director of Field Education, MSW students, and outside nonprofit agencies and other internship sites.

Performance Measurement Criteria
Student will be measured on their ability to complete assigned items, ability to act professionally, and ability to keep careful records.

Minimum Requirements
Student should be comfortable making phone calls and speaking with agencies. Student should be able to write professionally and keep records.

Academic Objectives
This position will help the student develop and grow in their interpersonal and professional workplace skills, as well as develop relationships with many nonprofit agencies in the community.

Title
Fine Arts Student Assistant

Job Code: AA-270

Department
Fine Arts

Basic Function
The student worker will assist the Fine Arts faculty and staff with various tasks related to the operation of the Fine Arts Division.  Students will be assigned to work with specific faculty or in the Fine Arts office, depending on their individual strengths.

Responsibilities and Authority

Duties may include:

-Assisting in the Communications Studio with equipment checkout, storage and maintenance

-Managing incoming and outgoing mail

-Assisting in setup and tear down of equipment for various performance groups and organizations

-Creating concert programs for and helping to promote University events

-Assisting in preparing recruitment materials, display setup and greeting prospective students at Spartan Preview Days, Media Talk, and scholarship auditions

-Assisting in house management (ushering, box office, greeting, etc.) for various Fine Arts events

-Assisting music faculty at student recitals

-Helping to maintain the music library

-Running errands on and off campus for division faculty and staff

Relationships

-Fine Arts Administrative Assistant – student will report to the Administrative Assistant for regular assignments and timesheet approval

-Fine Arts Faculty – students may be assigned to help individual faculty with special projects, ensembles, performances or errands

Performance Measurement Criteria

-Keep regular attendance in both work study and classes

-Use courtesy and proper procedures when representing the University and the Fine Arts Division at campus events

-Keep confidential any work-related information

-Exhibit a willing attitude to do task

Minimum Requirements

-Must be a major in the Fine Arts area (Communications, Music, Theatre)

-Must have availability to work some evenings and weekends

-Must have a professional work ethic

Academic Objectives
Students assigned to work in the Communications Studio will gain practical experience in the operation of a professional media studio.  Students assigned to work with individual music faculty will gain skills in the administration of performance ensembles.

Title
Assistant to Dr. John Han, Professor of English & Creative Writing and Editor of Integrite and Cantos

Job Code: AA-280

Department
Humanities

Basic Function
Assistant to Dr. John Han, Professor of English & Creative Writing, Associate Dean of Humanities & Theology, and editor of five MBU periodicals. The Assistant will help Dr. Han with grading and editing.

Responsibilities and Authority

Grade student papers and exams in English. Edit scholarly and creative submissions to Integrite, Cantos, Fireflies’ Light, The Right Words, and the Proceedings of the Faith and Learning Symposium.

Relationships

Will interact with Dr. Han as his assistant/helper.

Performance Measurement Criteria

Promptness, dependability, proficiency, and attention to detail.

Minimum Requirements

Basic skills in English grammar.

Academic Objectives

The student will learn how to grade English papers and exams and how to edit scholarly papers and creative works. The student is given the titles of Editorial Assistant for Integrite: A Faith and Learning Journal and Assistant Editor for the other four periodicals. Working in this office would provide an outstanding opportunity to enhance student’s academic profile.

Title
Online Learning Support Assistant

Job Code: AA-###

Department
Office of Online Learning

Basic Function
This position is responsible for providing support and assistance to the Office of Online Learning staff with assigned tasks. This role offers an opportunity to engage with educational technologies and contribute to the continued success of online education at MBU.

Responsibilities and Authority

The individual will 1) help with updating online learning support materials and resources pages; 2) work in the LMS to update online courses into the design template; 3) and assist LMS Administrator with other LMS-related tasks.

Relationships

Performance Measurement Criteria

Performance will be measured on the quality of work accomplished along with interactions with other MBU personnel.

Minimum Requirements

Some experience working with LMS would be beneficial but not required. Strong organizational skills, attention to detail, and the ability to work independently and as part of a team would be important. Other requirements include excellent communications skills, Microsoft Office (Word, PowerPoint, and Outlook), hard-worker, and ability to take direction.

Academic Objectives

Title
General Office Assistant

Job Code: SA-503

Department
Office for Community Accountability–Student Development

Basic Function
Works directly under the Associate Dean of Students to oversee general office duties.

Responsibilities and Authority
Creates publications and other correspondence related to office functions. Assists with and serves on Student conduct committee meetings. Provides customer service to all students,  staff, faculty and visitors that enter Student Development. Assists in creating and maintaining appropriate documentation as needed

Relationships

Performance Measurement Criteria
Yearly performance reviews

Minimum Requirements
Familiarity with general office equipment including:  fax, copier computer, etc. Strong oral and written communication skills.  Must have excellent phone and people skills.  Must be a confident problem solver. Ability to utilize Microsoft applications including:  Excel, PowerPoint, Word and Publisher. Must have the ability to work collaboratively as well as independently within the office of Student Development. Must be able to maintain confidentiality and a sense of ethics in dealing with matters that are of a sensitive nature. Must possess a sense of quality and standards for working in a professional office environment.

Academic Objectives

Title
Tutor, Writing Coach, Administrative Assistant

Job Code: SA-507

Department
Student Success Center

Basic Function
Tutoring students in all general education courses, coaching students in all writing courses and functions and all front desk administrative duties.

Responsibilities and Authority
Working with students daily with tutoring, writing and administrative functions.

Relationships
Interactions with all students, SSC staff, full-time and adjunct faculty, Records staff, coaches and anyone else who uses the SSC.

Performance Measurement Criteria
Reviews will be conducted at the end of each semester for these positions.

Minimum Requirements
Must have excellent customer services skills, proficient in their area of tutoring and or writing skills, flexible, dependable, pleasant guest service attitude, and superior organization skills.

Academic Objectives
Tutors and writing coaches have an opportunity to learn skills for teaching, editing, writing and those skills are great to be able to list on a resume.

Title
Digital Media Assistant

Job Code: UA-401

Department
University Communications

Basic Function
The digital media assistant is an important member of the University Communications team.  The position will give students a chance to join a fast-paced communications team, providing real-world experience in the communications field and the growing expertise of digital media.

Responsibilities and Authority
In this position, the student will assist in tasks including, but not limited to: updating mobap.edu to best practices and correct information, social media coverage and planning, creating and editing digital content and contributing to digital media strategic initiatives.

Relationships
This position reports to the Director of Digital Communications & Content Strategy.

Performance Measurement Criteria
Performance will be measured regarding quality of work, effectiveness and the ability to work with a team. Regular feedback will be given, so the student has a chance to grow and reinforce quality work.

Minimum Requirements
Students with communications-related majors are preferred, but not required. Strong skills in writing, critical thought and communications is required. Experience with Adobe Creative Cloud, WordPress and HTML is strongly preferred, and knowledge of professional photography is preferred.

Academic Objectives
This position offers the opportunity to work with a communications team and apply what is learned and observed to future internships, positions and current class work. The ideal candidate is a creative problem solver, with an eye for design, attention to detail and a willingness to learn.

Title
Creative Intern

Job Code: UA-403

Department
University Communications

Basic Function
The Creative Intern will assist the Art Director with various needs including helping out with University photoshoots and shooting event photography at a variety of University sponsored events throughout the semester. The position may also include graphic design work as well.

Responsibilities and Authority
Basic DSLR Photography skills are required including a knowledge of aperture, shutter and ISO as well as other DSLR camera functions. Intern will be required to work University events that may be held in the evening or on weekends.

Relationships
The Creative Intern will work closely and report to the University Art Director.

Performance Measurement Criteria
The Creative intern will be required to provide quality images for the various shoots that they’re assigned to. As well as designs created within a timely manner of being assigned.

Minimum Requirements
Basic DSLR Photography skills are required including a knowledge of aperture, shutter and ISO as well as other DSLR camera functions. Intern will be required to work University events that may be held in the evening or on weekends. Must be a team player and willing to put themselves out there “to get the shot” as requested by the University Communications department. Also, must be able to produce edited images or designs within the given timeframes.

Academic Objectives
Will be beneficial to Communication students to add this skill set on their resumes.

Title
Special Events Assistant

Job Code: UA-412

Department
Special Events

Basic Function
University Events and Box Office ticketing responsibilities includes but not limited to representing the University to all guests, students and employees as well as preparing and cleaning up for guests. Scheduling and ticketing for events will also be included in this position.

Responsibilities and Authority
Ticketing, hospitality, monitoring revenue and expense records, creating event spaces assisting with event creation through completion, scheduling calendars, representing the University at events, customer service including written, in person and by phone and other duties as needed.

Relationships
Director of Special Events will be the main contact. Some work with the President’s Office and Media & Production Specialist and supporting other departments across campus.

Performance Measurement Criteria
Annual review.

Minimum Requirements
MBU current student, computer skills, communication skills and ability to work evenings and weekends.

Academic Objectives
This position will give career experience in the following majors: Communications, Marketing, Public Relations, Accounting, Fine Arts, and others. The experienced gained will benefit students by giving actual job responsibilities they would engage in after graduation.

Title
Special Events Assistant

Job Code: UA-414

Department
Special Events

Basic Function
Basic audio, lighting and stage service operations serving the campus and outside groups for events and productions.

Responsibilities and Authority
Assisting with weekly chapel, concerts, or campus events with duties ranging from transitioning equipment, operating/training in lighting/audio, and other projects as directed by the Media & Production Specialist.

Relationships
Assisting with weekly chapel, concerts, or campus events with duties ranging from transitioning equipment, operating/training in lighting/audio, and other projects as directed by the Media & Production Specialist.

Performance Measurement Criteria
Showing up when scheduled for work and following through tasks as assigned routinely.

Minimum Requirements
Ability to lift 20 lbs, interest and willingness to learn audio, visual and production skills.

Academic Objectives
Production, (including worship, theatre, music, academic workshops) communication, event management skills will be utilized and taught. Client communication and an emphasis on serving with excellent customer service is vital.

Title
Financial Services Student Associate

Job Code: UA-430

Department
Financial Services

Basic Function
Under the direct supervision of the Assistant Director of Financial Services, the Student Associates will help carry out daily Financial Services tasks.

Responsibilities and Authority
Within the limits of authorized college policies, procedures, programs and budgets, the Student Associates are responsible for and has authority to accomplish the following duties: Process payments to the student accounts via CAMS, balance cash transactions and cash on hand. Prepare cash deposits and provide them to a University Public Safety Officer for transport to bank. Help answer phone calls, emails, and assist student visitors with billing and financial aid questions and payment arrangements. Scan Financial Services documents, other duties as assigned.

Relationships
The Student Associate will observe the following relationships: Will report to the Director of Financial Services, Associate Director and Assistant Director. This position will assist the Financial Counselors and Administrative Assistant in completing Financial Services tasks efficiently and effectively.

Performance Measurement Criteria
An annual performance review is to be conducted by the Director or Associate Director of Financial Services.

Minimum Requirements
Background in accounting and cash management preferred. Familiarity with computers and Microsoft Office Suite. The ability to follow specific instructions and carry out tasks with accuracy is a must. Must be a team player with the ability to work well with others to complete tasks. Excellent oral and written communications skills required.

Academic Objectives
Counseling, human services, social work, advertising/marketing, communications, psychology, business administration, accounting, etc. are all areas that will help you to succeed in this job. In turn, you will learn skills that will help you to thrive in your career in the future. Students with an interest in IT networking, Information Systems, efficiencies in technology, data reporting, federal law and regulation, public policy, and many other areas will also benefit. Financial aid is an office that touches on many areas and helps students to become skilled in a number of different ways. We hope you will come out of this position proficient in many areas that could help you in the future no matter what career you might go into.