Online Learning Help

The following are common errors that are possible reasons why you are unable to successfully log into myMBULearn.

You have mistyped your username or password.
Your myMBULearn username and password are the same as your MBU network username and password, which are used to access your MBU e-mail account and to log into computers on the Main Campus and the MBU Portal System.

Your technical settings on your computer are not set correctly.
In order to view myMBULearn correctly, the computer that you are using to access myMBULearn should have a number of settings enabled. In order to check that the settings are correct, please click here to access the Technical Settings for Accessing myMBULearn.

You do not have a myMBULearn account.
It is possible that a myMBULearn account has not yet been set-up for you. myMBULearn accounts are automatically generated for all currently enrolled students, and typically happens one semester in advance of the start of your course. If you are unsure whether or not you have a myMBULearn account, please complete a Distance Learning Help Ticket.

Logging on to myMBU

Email: Student ID number followed by “” (ex:
Password: You should have received your initial password in a welcome email. If you did not receive the email or have or have forgotten it, you can reset it using the Password Reset Portal.

Need Canvas assistance?
Canvas now offers a 24/7 Help Desk via a support hotline. Additionally, click “help” within Canvas to get the telephone numbers or to turn in a help desk ticket by clicking “report a problem.”

Canvas Support Hotline (Faculty): 1 (855) 651-8400
Canvas Support Hotline (Students): 1 (855) 651-7800