Associate Director of Student Financial Services - Missouri Baptist University

Basic Functions

The Associate Director is responsible for the integrity of data, policies and procedures, and provides oversight to the regular functions of our counseling staff. This position coordinates with other SFS team members to maintain operations and ensure compliance in regards to administration of aid programs, especially Title IV programs. This position will manage the student employment program. It is required that the individual filling this role serve with integrity, pay careful attention to detail, and will think proactively to suggest and implement enhancements to office procedures.


Within the limits of authorized university policies and resources available, the assistant director is responsible for the following. As these responsibilities represent significant matters to the university, the employee will be expected to exercise the use of discretion and independent judgment.

  • Help direct and coordinate internal and external counseling and services in the office of Student Financial Services; assist with research and staff enhancements; ensure regulatory compliance through the application of random file reviews and execution of quality control reports..
  • Help administer office planning, scheduling, and calendaring.
  • Interact with Director to plan and execute short and long-term goals and objectives; develop, enforce, and ensure adherence to policies and procedures; interpret, implement, and keep staff informed of current federal, state, and institutional financial aid regulations.
  • Help provide motivation and feedback to ensure a productive work team; promote goal setting, team building, motivation, and training.
  • Coordinates the reporting of enrollment information with Records Office staff to ensure timely and accurate transmissions of data to the National Student Loan Data System.
  • Responsible for Federal Work Study Job placement, student contracts, budgeting, and maintenance of the on-line application process.
  • Counsel students with unusual circumstances; provide guidance on attaining funds through numerous financial sources and exercise professional judgment when warranted.
  • Serves as an educational resource to prospective and returning students, and parents, helping them navigate and understand the financial aid process.
  • Assist students, parents, and university community in the understanding of Financial Assistance.
  • Administer Pell Grant awards, which involves weekly disbursements, reconciliation of POP & MRR’s, and monthly reconciliation to COD.
  • Charged with reconciling other Title IV aid programs and roster-based institutional scholarship programs.
  • Assists with Return of Title IV Funds and review of student withdrawals, pro-rating institutional aid relative to scholarship program requirements.
  • Monitor academic progress and authorize renewal of financial assistance.
  • Monitor changes to factors of financial aid eligibility such as housing, course registration, and campus of record.
  • Assist with routine quality control queries using SQL software, such as MS Access and SSRS.
  • Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, attending training and/or courses as required by the Director.
  • Provide office administration in the absence of the Director.
  • Serve on university and industry committees as requested.
  • Record Financial Aid Committee minutes.
  • Perform other duties deemed necessary by the Director of Financial Services.


  • Director of Student Financial Services: The Associate Director of Financial Services is directly accountable to the Director of Financial Services for the proper interpretation and fulfillment of his/her function, general responsibilities and related authority, and relationships.
  • Office Staff: The Associate Director of Financial Services will maintain a professional relationship with office staff and will assume ultimate supervisory responsibility for the Financial Aid counseling staff.
  • Financial Aid Committee: The Associate Director of Financial Services will serve as an active member of the Financial Aid Committee, assisting with the preparation of meeting materials and recording the minutes of each meeting.
  • Other Administrators and Departments: The Associate Director of Financial Services will maintain a professional relationship with each college administrator and department, especially Admissions, Business Office, and Records, providing and receiving complete and accurate information necessary for the accomplishment of the college mission and office responsibilities.

Performance Measurement Criteria

The Director of Student Financial Services shall conduct an annual performance review.  This review will include an assessment of the performance of all tasks related to the position, an analysis of the Associate Director’s strengths and weaknesses based on a review of the job description and recent performance, and proposed personal and professional development.

Minimum Requirements

  • Education and Experience: Graduation from an accredited college or university with a Bachelor’s degree and three (3) years of related experience.
  • Preference toward work experience specifically engaged in enrollment reporting, Return of Title IV Funds, and program administration.
  • Commitment to customer service, with a successful track record of working with diverse student populations in a positive manner.
  • Goal directed, self-starter, exhibiting a strong work ethic.
  • This position requires advanced knowledge of Outlook, Word, Excel, Access, and PowerPoint. A clear understanding of database design and concepts is preferred. The candidate must possess a strong work ethic with excellent organization skills, a high degree of initiative, and ability to work well independently and with a team.
  • Personal Qualities: Honest, professional demeanor, positive outlook.
  • Spiritual Qualities: Ethical; committed follower of Jesus Christ and participant in a local church.
  • Interpersonal Skills: Friendly; people oriented.
  • Communication Skills: Must have excellent verbal and written communication skills.
  • Management Skills: Position requires a high level of accountability, problem solving, troubleshooting, and the ability to work efficiently in a fast-paced environment, while following directions, with minimal supervision.
  • Other Desirable Qualities: Desire an individual with knowledge of the CAMSe student information system.


  • Salary based on experience and abilities.
  • Benefits as provided by the university for full-time employees.

Please send your resume, cover letter and statement of faith to Review of applications will begin immediately and continue until the position has been filled.