Part-time Receptionist

BASIC FUNCTION

Under the direct supervision of the Associate Director of Admissions, the Receptionist is responsible for handling front line communication between the University and the public. The Receptionist plays a major role in the University’s public image as well as providing supplemental support to the University at large and specifically the Office of Undergraduate Admissions.

DUTIES

  1. Operates the switchboard and communications computer including the answering and routing of incoming calls and making proper telephone connections.
  2. As the first contact for the public, the Receptionist provides a welcoming tone to all who call or visit the University.
  3. Answers inquiries from the general public and assists the public by providing information and directions to offices.
  4. Provides informational, marketing and other materials to visitors including schedules, applications, other selected forms, and as much front line information as possible.
  5. Foresees the need for changes in messages during holidays and emergencies and assists in the development and maintenance of those messages.
  6. Takes and transmits messages and trains the faculty and staff on the use of the voicemail system.
  7. Receives, sorts and processes incoming and outgoing mail.
  8. Receives packages and provides notification to faculty and staff of their delivery and maintains the mailroom as a professional and public area.
  9. Works closely with Security in receiving and responding to emergency requests including security of buildings, illness or injury, and other issues.
  10. Receives, notifies departments, and distributes incoming faxes and assists with outgoing faxes on an “as needed” basis.
  11. Trains part time communication workers and relief operators.

 RELATIONSHIPS

The Receptionist will observe the following relationships:

  1. He/she is directly accountable to the Associate Director of Admissions for the proper interpretation and fulfillment of his/her functions, general responsibilities, related authority, and relationships.
  2. He/she will work closely with all levels of staff in the Admissions Office as well as multiple departments throughout the University.

QUALIFICATIONS

Education: High school diploma or GED. Training in telephone skills, customer relations, keyboarding and computer skills is desirable.

Experience: One year of business experience or customer relations is preferred.

PERSONAL QUALITIES AND ABILITIES

  1. Knowledge of modern office equipment.
  2.  Speak in a pleasant voice and have a neat appearance.
  3. Ability to stay calm in emergencies and cool in the face of crisis.
  4. Have a tactful and courteous manner.
  5. Ability to establish and maintain cooperative working relationships.
  6. Display an understanding of the diversity of clientele for a University.

PHYSICAL REQUIREMENTS

Position requires sitting and viewing a computer monitor for extended periods of time, manual dexterity, bending, stooping, reaching, light lifting (20 pounds); good hearing; voice control; good vision.

SPIRITUAL QUALITIES

MBU is a Christian institution and gives preference in hiring to those who have committed their lives to Christ, who can articulate their faith, and who are active in a local church.