Under the direct supervision of the Associate Director of Admissions, the Receptionist is responsible for handling front line communication between the University and the public. The Receptionist plays a major role in the University’s public image as well as providing supplemental support to the University at large and specifically the Office of Undergraduate Admissions.
- Operates the switchboard and communications computer including the answering and routing of incoming calls and making proper telephone connections.
- As the first contact for the public, the Receptionist provides a welcoming tone to all who call or visit the University.
- Answers inquiries from the general public and assists the public by providing information and directions to offices.
- Provides informational, marketing and other materials to visitors including schedules, applications, other selected forms, and as much front line information as possible.
- Foresees the need for changes in messages during holidays and emergencies and assists in the development and maintenance of those messages.
- Takes and transmits messages and trains the faculty and staff on the use of the voicemail system.
- Receives, sorts and processes incoming and outgoing mail.
- Receives packages and provides notification to faculty and staff of their delivery and maintains the mailroom as a professional and public area.
- Works closely with Security in receiving and responding to emergency requests including security of buildings, illness or injury, and other issues.
- Receives, notifies departments, and distributes incoming faxes and assists with outgoing faxes on an “as needed” basis.
- Trains part time communication workers and relief operators.
The Receptionist will observe the following relationships:
- He/she is directly accountable to the Associate Director of Admissions for the proper interpretation and fulfillment of his/her functions, general responsibilities, related authority, and relationships.
- He/she will work closely with all levels of staff in the Admissions Office as well as multiple departments throughout the University.
Education: High school diploma or GED. Training in telephone skills, customer relations, keyboarding and computer skills is desirable.
Experience: One year of business experience or customer relations is preferred.
PERSONAL QUALITIES AND ABILITIES
- Knowledge of modern office equipment.
- Speak in a pleasant voice and have a neat appearance.
- Ability to stay calm in emergencies and cool in the face of crisis.
- Have a tactful and courteous manner.
- Ability to establish and maintain cooperative working relationships.
- Display an understanding of the diversity of clientele for a University.
Position requires sitting and viewing a computer monitor for extended periods of time, manual dexterity, bending, stooping, reaching, light lifting (20 pounds); good hearing; voice control; good vision.
MBU is a Christian institution and gives preference in hiring to those who have committed their lives to Christ, who can articulate their faith, and who are active in a local church.